We're here to help

Most homes are connected within the same week you order. The install itself takes 1–2 hours, and our team tidies up and walks you through your new setup before they leave.

No lock-in. All our plans are month-to-month. Stay because you love it, not because you are trapped.

Never silently. The price you sign up for is the price you keep. If we ever change a plan, existing customers are protected and told well in advance.

You can pay by card, bank transfer or direct debit from your account dashboard. Bills arrive on the same day each month with a clear breakdown.

Because we run pure fibre to your door, you get very close to the headline speed at all hours — even during the evening rush. We will happily show you a live speed test at install.

That is usually a coverage issue, not a speed one. Call the hotline and we will add or re-position a mesh point. On Family plans and up, the first extra mesh point is free.

Call the hotline, use live chat on this site, or email us. A real neighbour answers — average response under 7 minutes, 7am to 11pm every day.

Report it from your dashboard or call the hotline. Home plans get same-day attention; Business plans get a 2–4 hour fix guarantee backed by our SLA.